Customer Support Specialist

ASI is currently looking for highly motivated and professional Technical Support Specialist to join our unique Customer Support team. We value our customers and consider the support we offer them to be a key differentiator.
This position offers a dynamic environment, technical problem solving and requires 75% travel.

Job Description:

 Perform system installation, calibration and training for customers as well as set up a network of systems at the customer’s international site
 Provide pre-sale support for Sales and Applications departments
 Troubleshoot, fix faults and get root cause analysis
 Streamline new field inputs on applications and customers’ needs
 Write technical documentations
 Maintain ongoing documentation using a CRM system (Salesforce)
 Provide on call support for various customers with various technical issues on a timely and efficient manner
 75% travel to customers

Job Requirements:
 Bachelor Degree in Computer Science, Biotechnology, Biology or equivalent
 Prior experience in Cytogenetic or Pathology industries- mandatory
 Knowledge in computers is required- operating systems and networks, servers, PC hardware and software (SQL – Advantage)
 Experience in customer support in the medical field arena, having worked with customers will be considered an advantage
 Prior experience working with CRM will be considered an advantage
 Excellent technical skills are needed- analyzing technical issues and hands-on repair
 Good interpersonal and communication skills – written and verbal
 Ability to cope with multiple projects and priorities
 Capable of working both independently and as part of a team
 Willingness to travel up to 75% of the time

Please apply with a cover letter detailing how your qualifications match the job requirements and your salary expectations.

Come join us! Send your resume to: HR-ASI@spectral-imaging.com

Regional Sales Manager

Applied Spectral Imaging (ASI) is a global leader in biomedical imaging since 1993, with a comprehensive product portfolio and a global distribution footprint. The Company’s technology, powered by GenASIs, enables Pathology, Cytogenetics and Research laboratories to provide advanced diagnostics to patients.

ASI has a wide portfolio of dedicated solutions for Brightfield, Fluorescence and Spectral imaging and analysis, including HiPath Pro, PathFusion, HiBand, HiFISH, Harmony and Rainbow.

ASI is looking for a motivated and talented

Regional Sales Manager

Duties and Responsibilities

  • Achieve and exceed all quarterly and annual sales targets.
  • Assume the role of an “Account Manager” and lead all activities related to your accounts, prior to, during and post sales.
  • Work in a very methodical and organized manner.
  • Create a list of sales prospects, based on thorough product and market understanding.
  • Develop and cultivate contacts with existing ASI customers. Educate ASI’s potential and existing customers in the territory about ASI’s product line and solutions.
  • Decipher ASI’s customers’ unique business needs and apply product knowledge to meet those needs.
  • Communicate the benefits and competitive advantages of the relevant product solution through effective product presentations.
  • Maintain organized and structured sales process, using the company’s defined processes, methods (i.e.- demo process) and systems (i.e.- Salesforce)
  • Maintain an aggressive funnel of opportunities and strive to achieve sales targets.
  • Travel to customers in the territory as needed and plan surrounding visits.
  • Represent ASI in conferences, events and workshops, as needed.
  • Assess and communicate to ASI information concerning collaboration potentials, competitive landscape and market review.
  • Track and manage the status of all open opportunities in territory to ensure progress toward closing.
  • Record all activities and customer-related updates in CRM (SalesForce).
  • Collaborate with ASI’s technical team (as needed) on product demonstrations and deeper technical advice both before and after the sale.
  • Participate in periodic sales calls with direct managers and the other members of ASI’s management, as well as training sessions with ASI.
  • Comply with all communicated corporate protocols and procedures for territory management, expense reimbursement, and obligations.
  • Comply with the following practices and requirements:
    • Sales Manager will put together a monthly and weekly list of leads, accounts or prospects, and present a progress report weekly regarding these target customers.
    • A target of three face to face customer meetings will be required each week to meet current and future goals. This may vary due to travel schedules, etc.

Requirements

  • Medical capital equipment sales experience with documented achievements who is knowledgeable in Genetics, Biology, Pathology or Medicine, including awareness of major laboratory technologies and equipment.

      OR

  • Experienced Cytogenetics/Pathologist professional who is familiar with ASI’s products and possesses highly professional sales skills and capabilities
  • Exceptional communication skills including oral and written presentation skills at an executive level.
  • Ability to understand and master complex technical and medical terminology and present them in layman terms to any relevant counterpart
  • Ability to manage a large geographic territory and a willingness to travel up to 50%.
  • Ability to work under pressure in a dynamic environment

Please apply with a cover letter detailing how your qualifications match the job requirements plus your salary expectations.

Come join us! Send your resume to  hr-Inc@Spectral-Imaging.com