ASI is looking for a motivated, dedicated and talented Customer Support Specialist . 

Job Duties and Responsibilities:

  • Perform system installation, calibration and training for customers (as well as setting up PC and network at the customer's site).
  • Provide field sales and applications support in pre-sales tasks.
  • Bring field inputs on applications and customers' needs back to the company.

Required Skills, Qualifications and Experience: 

  • Bachelor Degree in computer science, biotechnology, biology - or similar
  • Familiarity with Cytogenetic or Pathology industries
  • Experience in Customer Support
  • Experience using workstation and PC hardware/software, strong systems knowledge and experience working with CRM
  • Excellent technical skills
  • Customer service orientation
  • Good interpersonal and communication skills - written and verbal
  • Ability to cope with multiple projects and priorities
  • Capable of creative problem solving, and ability to work independently
  • Capable of working both individually and as part of a team
  • Willingness to travel up to 75% of the time